Yes, if you do not feel comfortable ordering online you can place your order over the phone.  We highly recommend placing the order online for security and accuracy of information.  

We are more than happy to accept Paypal payments.  Please email your requested order and paypal account to:  info@thepremierstore.com   Upon receipt we will send you a paypal invoice.  Paypal orders will not be finalized until the invoice is paid, which means that the inventory is not held for you until the invoice is paid in full.  All Paypal orders MUST be shipped to the address on the Paypal account.

 
Yes, we do ship to APO addresses.  All APO orders are shipped via the United States Postal Service.

Statement Of Security

Our "Statement Of Security" is your assurance that you'll never have to worry about credit card safety, while shopping with Premier

We utilize a 128 bit Secure Socket Layer (SSL) for data encryption to protect the transmission of information, you submit to Premier  when you use our online shopping cart.. This means your credit card number, and order details are scrambled during the transaction process.

If you send us information via email, we advise you that e-mail is not necessarily secure against interception. Should your communications to us include sensitive information i.e., Credit Card Number, Checking Account Information, Address, Phone Number, Etc. We would urge you to contact us by postal mail or via our phone line 1-877-742-2660, rather then e-mail.

We assure you that all your transactions will be processed safely and you will enjoy the ease of shopping on our website.

As always if you do not feel confident processing your credit card through our online store, feel free to call us and we can process your transaction over the phone.  1-877-742-2660

At this time most of our international orders need to be processed through Paypal.  Please email your requested order and paypal account to:  info@thepremierstore.com   We will then send  a paypal invoice.  All orders will not be finalized until the invoice is paid.  Not all of our products are eligible for international orders.
 

International customers please read:  We can not mark international shipments as gifts, or lower the value of the item you purchased on the customs declaration form.  Also we are not responsible for any duty or customs fees you may incur, or the time frame your package may take to clear customs.  Please take this information into consideration before making your purchase.

• Orders in the Midwest, Eastern, Southeastern and Central states will be delivered in 1 - 3 Business Days
   
• Orders in all Western, Southwestern and Pacific states will be delivered within 5 business Days
   
• Canadian orders will be delivered within 5 - 7 business days (depending on customs processing)
   
• Overseas International orders will be delivered within 5 - 10 business days (depending on customs processing)

Please note that these delivery times are not guaranteed.  You will receive a tracking number when your order ships to check the progress and for the exact delivery date. 

 
Yes, all of our merchandise is 100% in our hands and ready to ship.  We do not take backorders or drop ship merchandise from our vendors.  If we have a mix up in our inventory your order will be refunded immediately.

 
Yes, everything we carry is 100% authentic.  We are an authorized dealer for every brand we carry.  This means that all of our merchandise comes directly from our vendors and not from any third parties.

Your card will only be declined by our system for one of the following four reasons.
 

1) There were insufficient funds in your account to cover the amount of the purchase.

2) You incorrectly entered your billing address.  Your billing address would be that of where you receive statements/bills from your credit card or bank.

3) You incorrectly entered the 3 digit code on from the back of your card.

4) You are using a card issued outside of the United States.  Our system is not currently set up to process all cards issued internationally.
 

If your card has been declined and you are sure that you met all of the above criteria, please first contact your financial institution to confirm that your card and account are in good standing.  If they have reassured you that everything is in working order and you are still having trouble placing your order please contact our customer service line at 877-742-2660 during business hours so we may assist you. 
 

PLEASE DO NOT REATTEMPT YOUR PURCHASE UNTIL ALL OF THE ABOVE CRITERIA HAVE BEEN MET! 
 

Doing so may cause multiple charges to be pending on your account.  When you submit an order for payment (regardless of your payment being declined or not) your financial institution reserves the funds for said purchase.  Premier never actually attains these funds until an order is completed.  You will know that your order has been completed when you receive an email to the address you entered for your account that will detail your order confirmation.  Please contact your financial institution to determine their terms and conditions regarding declined and pending transactions.

All our orders are shipped within 24 hours from your time of purchase.  Please note that this applies to normal business days.  Weekends and Holidays are not within this time frame.
 

All rates include shipping, handling, tracking, and insurance.
 

*Free shipping may be excluded from certain products.

United States (Lower 48 States) - Hawaii, Alaska and Puerto Rico:  Rates will be calculated at checkout.

Canada

International (These rates may change depending on weight of the package)

International Customers:  At this time we only accept international (overseas) payments via Paypal.  Please email your requested order and paypal account to:  info@thepremierstore.com   We will then send  a paypal invoice.  All orders will not be finalized until the invoice is paid.  Not all of our products are available to ship internationally, also there may be exceptions to these shipping rates, example:  depending on  the weight of a package may increase the shipping cost even though it falls in a certain dollar parameter. 

International customers please read:  We can not mark international shipments as gifts, or lower the value of the item you purchased on the customs declaration form.  Also we are not responsible for any duty or customs fees you may incur, or the time frame your package may take to clear customs.  Please take this information into consideration before making your purchase.

Premier appreciates all of our customers partonage and respects your privacy.  Under no circumstances will we distribute, sell, loan, or rent any personally identifiable information, regarding its customers to any third party.  All personal information collected during any purchase is strictly used for tracking and corresponding order information with our customers.  Cookies are used to keep track of your shopping cart.

If you have any other questions regarding our privacy policy, please feel free to email us at:  info@thepremierstore.com

Returns are allowed on full priced merchandise only.  All sale items purchased are considered final.

Should there be a factory defect or incorrect shipment we will gladly exchange the item for the correct product, provide store credit, or issue a credit to your credit card.  Under these circumstances Premier will cover all costs involved in returning the merchandise. Only returns of defective or incorrect merchandise will be eligible for 100% money back and return shipping paid for.

We will accept general returns for full priced merchandise, however the return shipping must be paid for by the customer.    Please note that the original shipping fee is non refundable.  The reason for this is that we can not recoup the original shipping charge from the carrier. 

Size Exchanges:  For size exchanges please send your original purchase back for a full refund and purchase the correct size ahead of time.  Please include a note with your return that it is an exchange and you already purchased the correct item.   We will then refund your credit card, including the original shipping charge so you do not have to pay shipping twice.  
 

All returns must meet the following criteria:

Email info@thepremierstore.com within 5 days of receiving goods for a return authorization.
 

All goods must be returned in original packaging (including manufacturers packing paper for footwear), with all factory tags still attached (including extra laces included with some footwear), and in mint condition. 

Footwear returns PLEASE read:  If you are returning shoes to us, they must be shipped in a second box besides the shoe box.  Any return we receive that has a shipping label on the manufacturers shoe box will be immediately refused back to you.  In other words, the same way you received them from us.
 

All returns must be accompanied by your original receipt.
 

All returns must be received by Premier within 30 days of the invoice date.

Sorry but  we can not mark international shipments as gifts, or lower the value of the item you purchased on the customs declaration form.